Joellen Gill, president

Born in Ohio and raised in Kentucky, Joellen attended Georgia Tech and Wright State Universities for her undergraduate work, earning a BS in human factors engineering in 1979. Her nearly four-decade career includes 15 years in aerospace and national defense industries as a human factors engineer specializing in safety and risk management. Joellen started part time at ACS in 1994 after completing a master’s degree in engineering, accepted a full-time position in 2005, then, after obtaining certification as a Human Factors Professional, was lead engineer on her first case just a year later. Joellen is also a licensed tribometrist and a Certified Safety Professional.

Certified Human Factors Professional (CHFP)
Certified Safety Professional (CSP)
Certified XL Tribometrist (CXLT)

Levi Dixon, associate engineer

A Spokane native, Levi earned a bachelor’s degree in technology-manufacturing option through the Department of Engineering at Eastern Washington University. During his senior year, he was awarded an internship at ACS, where founder Dr. Rick Gill served as his mentor; following graduation, he joined the company and became a Certified XL Tribometrist and an Associate Safety Professional. In 2016, Levi was admitted to the human factors/ergonomics master’s program in the Department of Industrial & Systems Engineering at San Jose State University. His research focus was twofold: fall at elevation accidents (slips and trips) and stairway falls. He completed his studies in 2018 – still working full-time at ACS – and graduated with a 4.0 GPA. At ACS, Levi conducts research in human factors and safety and risk management, evaluates safety information and warnings/disclaimers for consumer products, and consults as an expert witness in human factors/safety and risk management for personal injury lawsuits in litigation.

Certified Human Factors Professional (CHFP)
Certified Safety Professional (CSP)
Certified XL Tribometrist (CXLT)

Ethan Fenley, associate engineer

Ethan was born in Texas and raised in Oklahoma on a cattle ranch before earning his first BS at Oklahoma State University in Human Nutrition/Pre-Medical Sciences and second BS at Southeastern Oklahoma State University in Occupational Safety in Health. Ethan is a Graduate Safety Practitioner (GSP) through the Board of Certified Safety Professionals. He has supported, in a leadership capacity, on many complex remediation, restoration, and construction projects across the United States. He has served as a regional health, safety, security, and environmental advisor for a global consulting firm along with construction and aerospace companies. Ethan is currently admitted to Wright State University, College of Engineering and Computer Science and obtaining his MS in Industrial and Human Factors Engineering.

Scot Gill, associate physicist

Scot graduated summa cum laude from Transylvania University, majoring in physics and mathematics and minoring in computer science. He then earned two master’s degrees from the University of Kentucky, one in physics, the other in science education. During a 25-year career teaching physics courses, Scot earned a number of prestigious honors, including the Presidential Award for Excellence in Science Education, while working on several projects funded by the National Science Foundation and presenting at workshops and conferences around the country. Combining a broad physics background with an award-winning teaching career has enabled Scot to not only model complex phenomenon and perform calculations for a wide variety of scenarios, but also explain the science in real-world terms that laypeople can understand. What’s more, he has an uncanny knack for identifying common misconceptions and misapplications of physics principles – as well as unrealistic assumptions.

Karen Gill, technical assistant

Karen grew up in Lexington, Kentucky. In 1990 she graduated with honors from Transylvania University with bachelor’s degrees in physics, mathematics, and education. She then began a 30-year physics teaching career during which she achieved National Board Certification, was awarded The Presidential Award for Excellence in Science Education, and was named the 2009 Kentucky Teacher of the Year. Along the way, she also earned graduate degrees in science education from The University of Kentucky and Georgetown College, sponsored numerous clubs, and served as chair of her department. She also had the privilege of working with thousands of gifted students and takes great pride in their vast and varied successes. After retiring from teaching, Karen joined the ACS team in 2021 as a Technical Assistant.

Lori Chuba

Krista Furtney, administrative assistant

Born in Germany, and raised in Santa Cruz California, Krista loved spending all her free time at the beach while managing Marini’s on the Wharf, a coffee and candy shop, for 8 years from the young age of 13 until 21. Krista graduated from Humboldt with degrees in both Environmental Science and Ethics. She’s held several jobs, including payroll in the Arts Division at UCSC and the Community Colleges of Spokane, for a local Catholic church, and with Guardian Insurance. As a dog lover/owner and single parent to an amazing 19-year-old daughter, she found her home at ACS several months ago and loves the many dogs who share the office, and their owners, too!

Kristi Cronkhite, billing manager

Though she was raised in Spokane, Kristi is originally from Southern California. She spent 23 years in the medical and dental insurance industry – most of which as manager of claims, training, and quality assurance departments implementing processing and auditing guidelines for the underwriting, billing, and claims divisions. She also led teams on legal and compliance issues, case management, and writing, as well as developing policy procedures and protocols. Kristi served six years as a practice manager for multiple doctor’s offices overseeing staff and operations – and, for a decade, volunteered as treasurer for a church and preschool, where she handled accounts payable.

Ali Stitt, administrative assistant

A Louisiana native, Ali and her family settled in Spokane in 1983. She graduated from Spokane Falls Community College with an associate degree in education and business in 2001. Over the next five years, she worked in retail management – including a stint in Hawaii – before joining ACS as office manager. Ali currently works part-time in support of the ACS staff, doing everything from printing and filing to case management. In addition to volunteering in her community and at her son’s elementary school, she’s also an entrepreneur, combining her loves of creating, natural medicine, and event planning.

Rick Gill, founder

Rick earned his bachelor of science in systems engineering from Wright State University in 1972. He worked as an engineer in both private industry and as part of the USAF civil service. Rick’s graduate studies at Wright State University, the Massachusetts Institute of Technology, and the University of Illinois culminated in a PhD in mechanical engineering specializing in human factors. For four years Rick was the human factors engineering program director at Wright State University, where he held joint faculty appointments in both the College of Engineering and the School of Professional Psychology. In 1984 he accepted a faculty position at the University of Idaho, where he co-founded the Human Factors Graduate Program in 1986 and retired in 2002 as full professor of mechanical engineering and adjunct professor of psychology. Rick founded ACS in 1983, and has been retained on more than 3,000 cases around the world.

Certified Human Factors Professional (CHFP)
Certified XL Tribometrist (CXLT)

Associations and Certifying Organizations